Walkin' Pets

Shady company that doesn't stand behind their products. I ordered a wheelchair for my dog in Feb 2023. In July, one of the buckle clasps broke on the harness. I should note that the clasp fits poorly over the aluminum struts on the chair - a clear design flaw that they didn't address prior to production. I called Walkin pets, waited on hold with 2 people in the queue for nearly a 1/2 hour. The representative seemed nice enough until she told me it would be $40 to replace the harness. I told her that it was clearly a material defect with the plastic on the clasp (I'm a mechanical engineer) but no use - she was unapologetic that I needed to pay up. She even offered to sell me expensive expedited shipping (LOL - thanks!). Throughout this entire process, I was also continually asked to purchase upgrade items to my chair. Irritating as I just wanted a remedy to my broken harness. She would not yield on this so I mentioned that I was going to leave a poor review for their quality and customer service. In response she just hung up on me. I didn't yell or become irate - I only expressed that I was disappointed at their unwillingness to stand behind the quality of their expensive chairs, Pretty disrespectful to just hang up, but reading other comments/reviews it appears this place is only interested in separating you from as much money as possible and won't help you if you have a problem. So not only do they make a poor quality product, they disrespect you and make you pay more $$ just to keep their poorly designed product functioning. If you find an alternative, I suggest you go with it. These guys are the kind of company that you want to avoid.

I went to Walkin pets for several items for an Irish Wolfhound who had a back injury. The person I spoke to on the phone didn't seem the most knowledgeable and the business is within driving distance. The room we used to fit my girl to her harness was probably fine for a small dog but not big enough for my large hound, we were constantly having to walk over her. I wanted a harness, a boot to help her keep her toe up and a pair of boots for traction. I also asked about wheelchairs in case we ended up needing one. They did not have boots to fit my girl. We did get the toe up thing that we have not used. We also got a harness. This is the worst lift assist harness I have ever used. I used it for a day then stopped using it and just now started using it again more consistently. I just spent an hour taking the darned thing apart. This harness has large foam/rubber tubes approximately 1.24 inches in diameter with a hole in the center that the straps go through to help support the dog when you lift and prevent chafing but they are honestly so big and bulky and the straps get twisted inside of them and it is impossible to clean. These tubes are about 14" long meant to protect the inside of her legs from having straps chaffe. However, this tubing also seems to make it more difficult for a dog with limited mobility in the rear to get up as these tubes were poking into her abdomen. I would also note that the clamps do not feel well made so I have concerns there as well and it appears to be rightfully so as it appears in reading the reviews others have had issues with the hardware. After a solid week of using this thing I just took the thing apart. This harness is the support system for their wheelchairs and hooks into the frame of that item. It has a pile of extra hardware on the harness for use with the wheelchair (which we do not have) I cant imagine it is comfortable for her to lay down with all these extra plastic pieces so I just spent an hour taking this harness apart and removing the straps that would connect into a wheelchair. I also ordered a help-em up harness. I cant wait for that to arrive. I had considered purchasing one of the wheelchairs from walkin pets as it is a walk in chair and my dog has some limited rear mobility but the support system for their wheelchairs uses this harness and honestly I just hate the harness so much I will be headed to Eddies Wheels in Massachusettes for the wheelchair. They are more expensive but the quality is so much better On a positive note the people were friendly.

I’m borrowing the shown walkin wheels wheelchair for my 11+ yo German Shepherd who I think may have DM. But it didn’t have any directions and needed some additional parts, so I was overwhelmed. The online chat person was very nice, but I never heard back with a resolution to our discussion. However, I was able to figure out what I needed on my own, because of their excellent online articles and videos in the help and q&a sections. I bought the additional items, which I thought were fairly price and arrived as planned. Highly recommend this wheelchair, as it is extremely customizable (both with the parts that come with it, but also with optional different sized parts, accessories, and the ability to add front wheels). It is very lightweight and easy to use (after some practice).

I hate to post such a bad review but these people are literally SHADY. I bought a halo for my blind 13 y.o. 2 lb dog, ordering a 3xsmall (which should be assumed is a xxxsmall right?). When I received it, it was huge and noted that the vest itself said small. I know my dog quite well and what will and won't fit him. A small is obviously not going to fit, so I called customer service and the girl who answered was really nice and sent me a return slip (which I paid for, understandably, but only like $4). Within the time it took me to open the package, see it wouldn't fit and return it, it was probably a total of an hour if not maybe slightly more. But point is that it was a same day return. This was on a Friday. The item was received on a Monday and I was emailed by the company with the statement that my return had been REFUSED because of "the condition of the item"(???). I had to call the company because the reasoning was super vague, especially as I had not even USED the item. They emailed me back with the reason being "a very strong odor". I don't smoke, wear perfume, use "strong odors" and mainly, never used the product. When I attempted to reach out again to dispute the return and get my $70 back, I was told that, even though there was no proof that this odor was most likely already present on the item, there was nothing they could do as they couldn't resell the item bc of an odor they claimed came from me(???). Somehow, although my dog is 2 lb, they are telling ME that this size small vest (that's literally more for a 10 lb dog) was worn by my dog, when in reality I wish he COULD wear it otherwise I would've never returned it lol just doesn't make sense. Although, when this was mentioned on the initial call their reason for refusal on refund was a "perfume" smell (they can make up whatever they want as their first email was vague for this purpose). So all in all, I've lost $70 and still no halo that fits my dog. They just wanted a reason to not return my money. Also beware - a size XXXSmall means a size Small🤦🏽‍♀️.

Beware the "Partial refund" The device did not fit. I followed their instructions to select the proper size according to WP. I paid for 2 day shipping and it took 5 days. If i had just worked with my vet I would have had a "Workable" solution for about the same amount of money i spent to fund the business. Sometimes good ideas are only good ideas.

Shady company that doesn't stand behind their products. I ordered a wheelchair for my dog in Feb 2023. In July, one of the buckle clasps broke on the harness. I should note that the clasp fits poorly over the aluminum struts on the chair - a clear design flaw that they didn't address prior to production. I called Walkin pets, waited on hold with 2 people in the queue for nearly a 1/2 hour. The representative seemed nice enough until she told me it would be $40 to replace the harness. I told her that it was clearly a material defect with the plastic on the clasp (I'm a mechanical engineer) but no use - she was unapologetic that I needed to pay up. She even offered to sell me expensive expedited shipping (LOL - thanks!). Throughout this entire process, I was also continually asked to purchase upgrade items to my chair. Irritating as I just wanted a remedy to my broken harness. She would not yield on this so I mentioned that I was going to leave a poor review for their quality and customer service. In response she just hung up on me. I didn't yell or become irate - I only expressed that I was disappointed at their unwillingness to stand behind the quality of their expensive chairs, Pretty disrespectful to just hang up, but reading other comments/reviews it appears this place is only interested in separating you from as much money as possible and won't help you if you have a problem. So not only do they make a poor quality product, they disrespect you and make you pay more $$ just to keep their poorly designed product functioning. If you find an alternative, I suggest you go with it. These guys are the kind of company that you want to avoid.

I went to Walkin pets for several items for an Irish Wolfhound who had a back injury. The person I spoke to on the phone didn't seem the most knowledgeable and the business is within driving distance. The room we used to fit my girl to her harness was probably fine for a small dog but not big enough for my large hound, we were constantly having to walk over her. I wanted a harness, a boot to help her keep her toe up and a pair of boots for traction. I also asked about wheelchairs in case we ended up needing one. They did not have boots to fit my girl. We did get the toe up thing that we have not used. We also got a harness. This is the worst lift assist harness I have ever used. I used it for a day then stopped using it and just now started using it again more consistently. I just spent an hour taking the darned thing apart. This harness has large foam/rubber tubes approximately 1.24 inches in diameter with a hole in the center that the straps go through to help support the dog when you lift and prevent chafing but they are honestly so big and bulky and the straps get twisted inside of them and it is impossible to clean. These tubes are about 14" long meant to protect the inside of her legs from having straps chaffe. However, this tubing also seems to make it more difficult for a dog with limited mobility in the rear to get up as these tubes were poking into her abdomen. I would also note that the clamps do not feel well made so I have concerns there as well and it appears to be rightfully so as it appears in reading the reviews others have had issues with the hardware. After a solid week of using this thing I just took the thing apart. This harness is the support system for their wheelchairs and hooks into the frame of that item. It has a pile of extra hardware on the harness for use with the wheelchair (which we do not have) I cant imagine it is comfortable for her to lay down with all these extra plastic pieces so I just spent an hour taking this harness apart and removing the straps that would connect into a wheelchair. I also ordered a help-em up harness. I cant wait for that to arrive. I had considered purchasing one of the wheelchairs from walkin pets as it is a walk in chair and my dog has some limited rear mobility but the support system for their wheelchairs uses this harness and honestly I just hate the harness so much I will be headed to Eddies Wheels in Massachusettes for the wheelchair. They are more expensive but the quality is so much better On a positive note the people were friendly.